Last Updated: July 1, 2026
Thank you for shopping with STC Lifestyle. Customer satisfaction is our top priority. We strive to provide genuine, high-quality skincare products and a smooth shopping experience.
Please read our Return & Refund Policy carefully before placing an order.
Orders may be canceled before they are processed or shipped.
If you wish to cancel your order, please contact our customer support as soon as possible. Once an order has been dispatched, it can no longer be canceled.
Due to the nature of skincare and personal care products, we only accept returns under the following circumstances:
You received the wrong product.
You received a damaged product.
The product was defective upon delivery.
The product was incomplete or missing items.
To be eligible for a return:
The return request must be made within 48 hours of receiving the order.
The product must remain unused and in its original condition.
The original packaging, labels, and accessories must be intact.
Proof of purchase or order confirmation is required.
For hygiene and safety reasons, we cannot accept returns for:
Opened or used skincare products.
Products damaged due to customer misuse.
Products returned without original packaging.
Change of mind after opening or using the product.
Products purchased during clearance or special promotional campaigns, unless they are damaged or incorrect.
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be issued through a mobile banking service or bank transfer, depending on the situation.
Refund processing may take 5–10 business days after approval.
If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost.
Replacement requests must be reported within 48 hours of receiving the order.
If the return is due to our mistake (wrong, damaged, or defective product), STC Lifestyle will cover the return and replacement shipping costs.
If the return is requested for any other approved reason, the customer may be responsible for the shipping charges.
To request a return or replacement, please contact our customer support with the following information:
Full Name
Order Number
Phone Number
Reason for Return
Photos or videos of the product (if applicable)
Our support team will review your request and guide you through the next steps.
If you have any questions regarding our Return & Refund Policy, please contact us.
STC Lifestyle
Address:
Shawon Tower, 2/C Purana Paltan, Dhaka-1000, Bangladesh
Phone:
01812589899